Shipping, Payment & Returns

SHIPPING

All orders are shipped within Greece by ELTA Courier, to your address.
For orders to Cyprus, customers can choose between DHL or Speedex courier.
Orders within the EU are shipped by DHL.
International orders outside the EU, are shipped by DHL.

When your order is delivered to the courier service, we will contact you via email with your tracking number.

The shipping cost depends on the final weight of your order.

CUSTOM CHARGES & DUTIES

Please be aware that products shipped to countries outside the EU may be subject to customs charges and duties upon arrival. These charges are determined by the destination country's customs authorities and are not included in the product's purchase price. We recommend checking with your local customs authorities for more information on potential fees and import regulations before placing an order. Please don't hesitate to contact us for any further assistance.

Please note that shipments outside the EU, have an additional charge of €6.50 for EU customs clearance, but are exempt of VAT charges.

PAYMENT

Your order to Patounis Oilive Oil Soap shop can be made with the following ways:

• Deposit in Bank Account. The payment has to be made within 3 working days from the order date, otherwise the order is canceled.
  Available bank account in the following bank: N26
  
  IBAN: DE83100110012623647142
  BIC (Swift Code): NTSBDEB1XXX.
  
  Account Holder: Apostolos Patounis
  
  Any extra bank costs, are paid by the customer.
  In the payment comments in your bank, please fill in your order number.
  
• Paypal
• Credit/Debit Card
  By using credit, debit and prepaid cards from Visa, Mastercard, Maestro, American Express and Diners, and by using the e wallet Masterpass
• IRIS
  By using the IRIS system and our VAT: 037042336
  

RETURNS

Because of the sensitive nature of the product and for sanitary reasons, returns are NOT accepted.

Cash refunds are NOT an option